FAQ

What is Conscious Formulation? It is our commitment to using only clean, purposeful, and plant-based ingredients with zero harsh chemicals.

What is the SOS Skin Relief Kit? It is our curated trio of essentials—the Gentle Purifying Pet Wash, the Hypoallergenic Pet Wipes, and the Silicone Pet Brush—designed to provide a complete system of relief and maintenance for delicate skin.

Is the Gentle Purifying Pet Wash suitable for sensitive or recovering skin? Yes, its pH-balanced, sulfate-free formula is specifically designed to soothe and protect the skin barrier of dogs and cats during recovery or flare-ups.

What does the Gentle Purifying Pet Wash smell like? We avoid heavy synthetic perfumes, offering instead a very light, clean, and natural botanical scent of deep woody resins and grounding earthy undertones, evoking the serene strength and timeless warmth of ancient forests to foster a sense of meditative calm that respects your pet’s sensitive sense of smell.

Does a sulfate-free wash still foam? While we exclude harsh foaming agents, our Gentle Purifying Pet Wash foams well with dense small bubbles after proper dilution with water. Using our Silicone Pet Brush with the wash creates a rich, creamy lather that lifts debris without stripping natural oils.

Are these products safe for both dogs and cats? Every essential is pH-balanced and meticulously formulated for the delicate skin of both feline and canine companions. Both ingredients and dosage were carefully considered through our conscious formulation. Chat with us for any questions you have.

What makes your wipes unique? Our wipes feature a signature pearl-embossed texture and 99% pure water for a deeper, gentler clean that won't leave a sticky residue and is lick-safe.

When should I use each product? Use Wipes daily for post-walk refreshes, the Wash for restorative baths, and the Brush dry - to de-shed fur and wet - to enhance the foaming experience.

Is Juno & Pluto cruelty-free and vegan? We are proudly 100% vegan and never test on animals, ensuring kindness in every bottle.

Can I save by buying a set? Yes, you enjoy the complete ritual for less when choosing the SOS Skin Relief Kit over individual items.

How long will it take for me to receive my order? It will take 2 to 4 business days to reach you in Singapore, 4 to 6 days in Malaysia, and 10 to 12 days in Australia.

What forms of payment do you take? We accept all major credit cards, Shop Pay, Apple Pay and Google Pay.

Do you offer free shipping?  Yes, free shipping is applicable to orders above $60 in Singapore.

How long does shipping take within Singapore? We offer prompt delivery, typically reaching your doorstep within 2 to 4 business days.

Do you ship internationally? We currently bring our ritual of care to Singapore, Australia, and Malaysia, with more regions arriving soon.

Can I subscribe for automatic replenishment of the Gentle Purifying Wash and Hypoallergenic Wipes? Subscription is open to members only at this moment. Subscribe to our email list for updates or drop by our next pop up booth to enquire!